KYAN
REFUND & EXCHANGE POLICY
Every KYAN fragrance is created to be a personal experience. To make sure you choose the scent that feels right for you, please review our policy before placing your order.
Before Purchase
Testers are available for our fragrances. We recommend experiencing your preferred scent before opening your purchased bottle.
Returns & Exchanges 48 HOURS
```- Return or exchange requests must be made within 48 hours of delivery.
- The fragrance must be unused, unopened, and in its original packaging.
- Products that have been opened, sprayed, or used are not eligible for return or exchange.
After Opening
Once a fragrance has been opened or sprayed, it is considered final sale and cannot be returned or exchanged.
Courier Returns
Eligible returns or exchanges can be arranged through our courier service within the same 48-hour window, subject to all conditions above.
After 48 hours, all purchases are considered final and non-refundable.