TERMS OF SERVICE – KYAN

OVERVIEW

Welcome to KYAN, a fragrance brand dedicated to creating memorable scent experiences.

By accessing our website or purchasing products from us, you agree to be bound by these Terms of Service. These Terms apply to all visitors, customers, and users of the website.

Please read these Terms carefully before using our website or placing an order.

SECTION 1 – USE OF OUR WEBSITE

By using this website, you confirm that you are legally eligible to enter into binding agreements under applicable law.

You agree to use our website and services only for lawful purposes and not to misuse, interfere with, or attempt to gain unauthorized access to any part of our website or services.

SECTION 2 – PRODUCTS & AVAILABILITY

All KYAN fragrances and products are offered subject to availability.

Due to the nature of fragrance products:

Scent perception may vary from person to person depending on skin chemistry, environment, and individual preferences.
Product colors, packaging, labels, and bottle details may vary slightly from images shown on the website.
Packaging or product design may be updated from time to time without prior notice.
Product availability may change without prior notice.

We make reasonable efforts to display our products, descriptions, and images as accurately as possible.

SECTION 3 – PRICING

All prices displayed on the website are listed in the applicable local currency unless otherwise stated.

Prices may be changed, updated, or corrected at any time without prior notice.

KYAN reserves the right to modify, discontinue, or limit the availability of any product or promotion at any time.

In the event of an obvious pricing or technical error, we reserve the right to correct the error and, where necessary, cancel or modify the affected order.

SECTION 4 – ORDERS & CONFIRMATION

Placing an order on our website does not guarantee acceptance of the order.

KYAN reserves the right to refuse, cancel, or limit any order when necessary, including in cases of suspected fraud, incorrect information, product unavailability, or pricing errors.

For Cash on Delivery (COD) orders:

Orders may require confirmation by phone call or WhatsApp.
Unconfirmed orders may be canceled.
Customers are responsible for providing accurate contact and delivery information.

This process helps us ensure order accuracy and reduce fraudulent or incorrect orders.

SECTION 5 – SHIPPING & DELIVERY

Delivery times displayed on the website are estimates and are not guaranteed.

Delivery may be affected by courier operations, weather conditions, public holidays, incorrect customer information, or other circumstances outside our reasonable control.

KYAN is not responsible for delays caused by circumstances beyond our control.

Customers are responsible for providing accurate shipping information and being available to receive their orders.

SECTION 6 – RETURNS & EXCHANGES

Due to the nature of fragrance products and hygiene considerations:

Opened or used fragrances cannot be returned or exchanged.
Products must remain unopened and unused to be eligible for an approved return or exchange.
Damaged, defective, or incorrectly delivered items may be eligible for return or exchange.

All return and exchange requests are subject to our Refund & Exchange Policy.

Please review the policy before placing your order.

SECTION 7 – PRODUCT USE & ALLERGIES

Fragrances are intended for external use only.

Customers are responsible for using products according to their intended purpose and following any instructions or warnings provided with the product.

Individual reactions to fragrance ingredients may vary. If you have known sensitivities or allergies, we recommend reviewing the product information and ingredients before use.

KYAN is not responsible for reactions resulting from individual sensitivities, allergies, improper use, or failure to follow product instructions.

SECTION 8 – LIMITATION OF LIABILITY

To the extent permitted by applicable law, KYAN shall not be liable for indirect, incidental, or consequential damages resulting from the use of our products, website, or services.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

SECTION 9 – INTELLECTUAL PROPERTY

All content available on the KYAN website, including but not limited to:

Brand name and logo
Product names
Product photography
Website design
Text and descriptions
Graphics and visual content

is owned by or licensed to KYAN and is protected by applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed, or used for commercial purposes without prior written permission.

SECTION 10 – THIRD-PARTY SERVICES

KYAN may use third-party service providers to operate and improve our business, including payment providers, shipping companies, communication platforms, analytics services, and other technology providers.

Third-party services may be subject to their own terms, conditions, and privacy policies.

KYAN is not responsible for the independent policies or practices of third-party service providers.

SECTION 11 – WHATSAPP COMMUNICATION

By providing your phone number and communicating with KYAN through WhatsApp, you agree that we may contact you regarding:

Order confirmation
Cash on Delivery verification
Shipping and delivery updates
Customer support
Order-related communication

You may request to stop receiving non-essential communications at any time.

SECTION 12 – GOVERNING LAW

These Terms of Service are governed by and interpreted in accordance with the applicable laws of the Arab Republic of Egypt.

Any disputes arising in connection with these Terms shall be subject to the applicable jurisdiction in Egypt.

SECTION 13 – CHANGES TO THESE TERMS

KYAN reserves the right to update or modify these Terms of Service from time to time.

Any changes will be posted on this page with the updated version of the Terms.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.