PRIVACY POLICY – KYAN

Last Updated: 11-08-2026

At KYAN, we are committed to protecting your privacy and providing a secure and seamless shopping experience.

This Privacy Policy explains how your personal information is collected, used, and shared when you visit or make a purchase from our website (the “Site”) or communicate with us through channels such as WhatsApp.

1. INFORMATION WE COLLECT

When you visit our Site or place an order, we may collect the following information:

Order Information

  • Full name

  • Billing and shipping address

  • Phone number

  • Email address

  • Payment details, which are processed securely through third-party payment providers

Communication Data

  • Your phone number

  • Messages exchanged with us through WhatsApp or other communication channels

  • Any information you voluntarily provide when contacting us

Website & Technical Information

When you browse our Site, certain information may be collected automatically, such as your IP address, browser type, device information, and browsing activity. This information may be collected through cookies and similar technologies.

2. HOW WE USE YOUR INFORMATION

We use your personal information to:

  • Process and fulfill your orders

  • Confirm orders, including Cash on Delivery verification

  • Arrange shipping and delivery

  • Communicate with you regarding your order

  • Respond to your questions and requests

  • Detect and prevent fraudulent or suspicious orders

  • Send order confirmations and shipping updates

  • Send abandoned checkout or cart recovery reminders

  • Improve our website, products, and customer experience

3. SHARING YOUR INFORMATION

We only share your personal information with trusted third parties when necessary to operate our business and provide our services.

Shopify

Our store is powered by Shopify, which provides the e-commerce platform we use to sell our products and process orders.

Meta (WhatsApp)

We may use WhatsApp Business services provided by Meta Platforms, Inc. If you communicate with us through WhatsApp, your phone number and message content may be processed by Meta in accordance with their privacy policies.

Shipping Providers

We share the information necessary with our courier and delivery partners to fulfill and deliver your orders.

Payment Providers

Payment information may be processed by third-party payment providers. We do not directly store your complete payment card details.

Third-Party & Automation Services

We may use trusted third-party services to support our operations, including customer communication, order notifications, analytics, marketing, and automated messages.

These providers may process certain personal information only as necessary to provide their services.

4. COOKIES & TRACKING TECHNOLOGIES

Our Site may use cookies and similar technologies to provide essential website functionality, remember your preferences, understand how visitors use our Site, and improve our services.

Third-party services used on our Site may also use cookies or similar technologies in accordance with their own privacy policies.

5. DATA RETENTION

We retain your personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, and complying with applicable legal obligations.

When your information is no longer required, we may delete or anonymize it where appropriate.

6. YOUR RIGHTS

Depending on your location and applicable laws, you may have the right to:

  • Access the personal information we hold about you

  • Request correction or updates to your personal information

  • Request deletion of your personal information

  • Ask how your information is being used or shared

To exercise any applicable privacy rights, please contact us through the contact channels available on our website.

7. DATA SECURITY

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

8. CHILDREN'S PRIVACY

Our Site is not intended for children under the age required by applicable law to make purchases independently.

We do not knowingly collect personal information from children for the purpose of making purchases or creating customer accounts.

9. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, or applicable legal and regulatory requirements.

Any updates will be posted on this page with the revised “Last Updated” date.

10. CONTACT US

If you have any questions about this Privacy Policy or how your personal information is handled, you can contact KYAN through the contact channels available on our website.